Category Archives: Nice

Analytics and automation solutions to help contact center IT staff ensure compliance

91% of of contact center IT staff believe increasing contact center compliance software investment should be considered a priority in the next year. 83% of contact center professionals also said their organization’s efforts towards customer privacy and private data safety need to be improved, according to NICE. NICE’s survey, which focused on identifying the challenges of IT and compliance professionals, brought to light that 97% of those surveyed have at least one concern when it … More

The post Analytics and automation solutions to help contact center IT staff ensure compliance appeared first on Help Net Security.