Category Archives: IT Workplace

Coffee Briefing, October 30, 2020 – Smile! You’re on Cadillac Fairview’s cameras! Plus, partner program updates, and more

Coffee Briefings deliver our entire audience –  the IT administrators and channel partners as well as the C-Suite – the most complete news package with the latest headlines, interviews, and social media chatter. These briefings drop Tuesday and Friday mornings. If you missed the last briefing, you’re in luck, because you can find it here.…

The post Coffee Briefing, October 30, 2020 - Smile! You're on Cadillac Fairview's cameras! Plus, partner program updates, and more first appeared on IT World Canada.

Hashtag Trending – Cadillac Fairview surveillance; WFH gets lonely; FBI issues warning about ransomware

A privacy investigation reveals that 5 million people’s images were collected at malls across Canada; People open up about the loneliness that comes with WFH, and U.S. federal agencies warn of cyberattacks against the U.S. healthcare system.

The post Hashtag Trending – Cadillac Fairview surveillance; WFH gets lonely; FBI issues warning about ransomware first appeared on IT World Canada.

Hashtag Trending – Google logos get dunked on; Apple’s search engine; U.S. Senate hearing with big tech

Users are not feeling the new Google logos, Apple is en-route to develop its own search engine, and some humour and irony for this week’s Senate hearing with the big tech CEOs.

The post Hashtag Trending - Google logos get dunked on; Apple's search engine; U.S. Senate hearing with big tech first appeared on IT World Canada.

Hashtag Trending – Facebook Oculus frustrations; U.K. telcos face new rules; War against AirBnb heats up

Facebook’s Oculus users are frustrated over mandatory Facebook accounts, new rules in the U.K. stop mobile networks from selling locked phones, and cities are taking new approaches to take back their housing from Airbnb.

The post Hashtag Trending - Facebook Oculus frustrations; U.K. telcos face new rules; War against AirBnb heats up first appeared on IT World Canada.

Hashtag Trending – Samsung chairman dies; Screen time statistics; Canadians calling it quits

Samsung Chairman Lee Kun-Hee has died at the age of 78, the average American will spend three months on their phone, and nearly half of Canadian workers are strongly considering leaving their jobs.

The post Hashtag Trending - Samsung chairman dies; Screen time statistics; Canadians calling it quits first appeared on IT World Canada.

Hashtag Trending – Right to repair movement swells; #CoronaVirusHiring; Cleaning up your digital history

The right to repair movement gains momentum in the U.S. and beyond, LinkedIn has a long-list of companies that are hiring right now and they include several tech companies, and a story about maintaining your digital history catches fire.

The post Hashtag Trending - Right to repair movement swells; #CoronaVirusHiring; Cleaning up your digital history first appeared on IT World Canada.

Workflow management apps, like Montreal’s Unito, see spike in new signups

COVID-19 has disrupted workflows and processes that are helping run organizations worldwide, and enterprises are turning to SaaS apps like Unito to create clarity out of the chaos.

“A lot of people working remotely have come to realize just how much their workflows relied on spontaneous or in-person conversations. As companies shifted remote because of COVID-19, they lost the desk-side chats, the lunchtime conversations, and the impromptu check-in meetings and then their workflows fell to pieces,” said Marc Boscher, chief executive officer of the Montreal-based workflow management solutions provider company Unito, in an interview with IT World Canada. “Once these gaps became obvious, people began working to address them. In a lot of cases, this meant filling the holes with Zoom calls, but many forward-thinking companies sought out solutions that would allow them to optimize their workflows for asynchronous work and remote work. And that’s where a lot of businesses, especially larger companies, turn to us.”

In the months after the pandemic began, Unito saw a 74 per cent increase in signups among users from companies with at least 10,000 employees.

“That’s because these big companies use a ton of tools and have extremely complex workflows. We help them adapt their workflows by connecting the tools required to complete them, accelerating their transition to remote work,” explained Boscher. 

There are many ways in which workflow management factors into the new psychology of the workplace. It helps align processes, work styles, goals, terminology, and people. It creates psychological safety by removing many of the stressors associated with “the new workplace,” he said. 

“Workflow management smooths out the hardest kind of collaboration in the workplace: cross-functional collaboration. Imagine I told you I’m assembling a project team who barely know each other, have different educations and skills, use different terminology to describe the same thing, are used to different processes, work styles and goals, and use completely different tools. What would you say are the chances they’ll collaborate smoothly, much less deliver the project successfully? Those are the conditions of collaboration when you cross the usual organizational structure. It’s really hard, but it’s also really important,” Boscher explained during an interview. 

A recent IBM study of global C-suite executives titled “COVID-19 and the Future of Businessindicates global executives are prioritizing more intelligent, secure and responsive workflows that are developed using a combination of technologies such as automation, AI and cybersecurity. 

Over the next two years, the study finds prioritization of AI technology will increase by 20 percentage points. Sixty per cent of executives surveyed have accelerated process automation, and many will apply more automation across all business functions, and 76 per cent of executives surveyed plan to prioritize cybersecurity. The study includes input from more than 3,800 C-suite executives in 20 countries and 22 industries. 

The majority of businesses are trying to make their remote work environment similar to their in-office environment. That’s a natural reaction — they are trying to recreate what they knew, what was comfortable, but Boscher says he thinks remote work requires a different approach. Psychologist Kristen Shockley said, “Companies should never just implement telecommuting without changing anything else. They also need to shift their culture and norms to support the new arrangement.” 

Founded in 2015, Unito was created to integrate disparate SaaS applications. “We could transmit data from one tool to another, replicate changes from one tool to another back and forth. It was also very focused on collaboration between teams, for example – the marketing teams working out of Trello or Asana or engineering teams working with tools like JIRA or GitHub,” explained Boscher. “But we discovered along the way that the problem was much more widespread and people, business users in particular, were trying to find a way to organize and visualize the way work was happening in the organization, and then optimize it.”

Using two-way integrations between tools including Trello, Asana, monday.com, Jira, Wrike, ClickUp, GitHub, GitLab, Bitbucket, Teamwork, Basecamp, Zendesk, and HubSpot, developers use the tools they want while offering managers greater visibility into and control over their work.

The company recently launched its new workflow management offering, which Boscher says is a visual way to discover where the work is happening in a team or an organization and in which tool it is happening, understand who’s working with who, and give the team of the organization the ability to automate some of that process workflow and accelerate it through integration.

Unito’s personal plans start at $10 per month for five active users and top out at $20 for 10 users. Companies with 40 to 150 active users will have to pay $250 per month up to $770, respectively. Unito has a 4.5 star rating on Gartner’s GetApp.com, an app discovery platform that compares SaaS products. Some of its bigger competitors in the workflow management arena include Boomi and HubSpot’s PieSync.

The post Workflow management apps, like Montreal's Unito, see spike in new signups first appeared on IT World Canada.

Hashtag Trending – Quibi is finished; Former Google CEO dunks on social networks; Trump’s Twitter password

Entertainment startup Quibi shuts down after blowing through $1.75 billion of funding, Google’s former CEO dunks on social networks, and a security researcher says they guessed President Trump’s Twitter password.

The post Hashtag Trending - Quibi is finished; Former Google CEO dunks on social networks; Trump’s Twitter password first appeared on IT World Canada.

Hashtag Trending – PayPal opens up to crypto; Netflix experiments; GOP fast-tracks 5G deal

Paypal opens up to cryptocurrencies, Netflix has a new promotional experiment, and Trump is pressuring the White House to fast-track a deal that would give a no-bid contract 5G deal to Rivada Networks.

The post Hashtag Trending - PayPal opens up to crypto; Netflix experiments; GOP fast-tracks 5G deal first appeared on IT World Canada.

Have a hassle-free and always-on contact center

At a time when people are mandated to self-distance and wear masks, the idea of “the human touch” may seem a bit disquieting. In commerce especially, face-to-face contact is about the last thing most customers want right now. Human voices, however, have perhaps never been more important. As many companies struggle to find a “business…

The post Have a hassle-free and always-on contact center first appeared on IT World Canada.

Hashtag Trending – EU investigates Instagram; Nokia shoots for the moon; Google names that song

The EU is investigating Instagram for allegedly exposing the contact data of up to 5 million underage users, you will soon get a phone single on the moon, and Google launches it’s ‘hum to search’ feature.

The post Hashtag Trending - EU investigates Instagram; Nokia shoots for the moon; Google names that song first appeared on IT World Canada.

Hashtag Trending – A $2B tax evasion scheme; Zoom launches OnZoom; Oracle CEO supports Lindsey Graham

A billionaire is indicted on charges of tax evasion and wire fraud, Zoom launches a new service, and a report shows Oracle's CEO donated $250,000 to a super PAC supporting Sen. Lindsey Graham shortly after the TikTok deal.

The post Hashtag Trending - A B tax evasion scheme; Zoom launches OnZoom; Oracle CEO supports Lindsey Graham first appeared on IT World Canada.

Hashtag Trending – GPS track sea turtle traffickers; Netflix Canada hikes prices; IBM spinoff

GPS tracks sea turtle traffickers; Netflix Canada is hiking its prices, and IBM says goodbye to its managed infrastructure services. It’s all the tech news that’s popular right now. Welcome to Hashtag Trending! It’s Friday, October 9, and I’m your host Alex Coop.   ===== Fake eggs fitted with GPS track sea turtle traffickers in…

The post Hashtag Trending - GPS track sea turtle traffickers; Netflix Canada hikes prices; IBM spinoff first appeared on IT World Canada.