All organisations think it won’t happen to them, but phishing isn’t a trap that only ensnares the gullible or those unacquainted with technology. Far from it. Gone are the days of poorly-worded, patently obvious attempts at scamming users out of their hard-earned cash. Some of today’s most sophisticated phishing attacks are almost indistinguishable from legitimate business communications – they’re well-written, thoroughly researched and establish a thread of communication with the victim before attempting to steal their credentials or bank balance.
Email is the single biggest attack vector used by adversaries who employ a plethora of advanced social engineering techniques to achieve their goal. Andy Pearch, Head of IA Services at CORVID, describes five common types of social engineering attack that no employee – from CISO to HR assistant – wants to see in their inbox.
1. Payment Diversion Fraud
Cybercriminals often masquerade as a supplier, requesting invoices are paid to alternative bank details. They can also pretend to be an employee, asking the HR department to pay their salary into a different account. Payment diversion fraud targets both businesses and individuals and the results can understandably be devastating.
There’s little point requesting someone to make a bank transfer or change payment details who isn’t authorised to do so – threat actors target finance and HR teams, who would expect to process payments and deal with changes to personal account details, so are more likely to comply with the fraudulent request.
2. CEO Fraud
Impersonating a VIP – often the CEO – is big business for adversaries, knowing the recipient will often action the request straightaway. Threat actors research their executive target thoroughly to make sure their spoofed email is as convincing as possible, so it stands more chance of succeeding. They prey on users’ implicit trust of their seniors to coerce them into providing commercially sensitive information, personal information, or bank account details.
These deceitful requests often convey a sense of urgency, and imply the interaction can only be carried out via email – the victim therefore has no time to question the validity of the request and is unable to call the CEO to confirm if it’s genuine.
The opposite of CEO fraud, whaling targets senior executives rather than impersonating them. These targets are often the decision-makers in a business who have the authority to give the go-ahead on financial transactions and business decisions, without further levels of approval. These phishing attacks are thoroughly researched, containing personalised information about the company or individual, and are written in the company’s tone, adopting fluent business terminology that’s well-known to the VIP target.
4. Spear Phishing
Perhaps the most widespread form of email-based cyberattack, spear phishing targets individuals and specific companies with links to credential harvesting sites or requests for confidential information, such as bank details and personal data. Attackers study their victim’s online presence to include specific information which adds credibility to their request, such as purporting to be from a streaming service the victim is subscribed to, or a supplier that is known to the target company.
Not all phishing attacks are subtle. A form of cyber blackmail, sextortion is when cybercriminals email their target claiming to have evidence of them committing X-rated acts or offences, and demanding payment to stop the criminals from sharing the evidence with their victim’s family or employer.
Attackers count on their victim being too embarrassed to tell anyone about the email (although they haven’t done anything wrong), because it’s a taboo subject most wouldn’t feel comfortable talking about with others. They often make the email sound like they’re doing their victim a favour in keeping the details to themselves. The victim may decide to pay up to stop embarrassing details about their private lives being made public, regardless of whether they’re true or not. Payments are usually demanded in Bitcoin so the transaction is untraceable, meaning the adversary cannot be identified.
But if the victim knows they’re innocent, why do these attacks still work? It’s all about credibility – attackers harvest email addresses and passwords from previous cyberattacks, which are available on the internet, and include them in their email to add credibility. If an attacker emails you claiming to know one of your passwords and includes it for proof, you’re more likely to believe the rest of the email is genuine.
These common types of social engineering attack cannot be ignored by any organisation – these threats are very real and won’t disappear anytime soon. Email security and threat protection can be transformed by the use of multiple sophisticated detection engines and threat intelligence sources; employees shouldn’t have to carry the weight of identifying these threats, essentially plugging the gaps in flawed cybersecurity strategies. Organisations need to treat email as the serious security risk that it is and begin to put appropriate measures in place.
Fraud detection and content checking in real time automatically highlight phishing and social engineering techniques, which removes the burden from users and instead leaves technology to do its job. Furthermore, technology enables potentially concerning emails – such as those attempting to harvest credentials, mislead users or spread malicious elements – to be automatically flagged, meaning employees can make quick, informed and confident decisions as to whether the email should be trusted.
With such sophisticated technology available and a growing threat landscape that shows no sign of slowing, it’s time for organisations to make a change and adequately protect themselves from incoming attacks.