Category Archives: artificial intelligence

Organizations need to understand risks and ethics related to AI

Despite highly publicized risks of data-sharing and AI, from facial recognition to political deepfakes, leadership at many organizations seems to be vastly underestimating the ethical challenges of the technology, NTT DATA Services reveals. Just 12% of executives and 15% of employees say they believe AI will collect consumer data in unethical ways, and only 13% of executives and 19% of employees say AI will discriminate against minority groups. Surveying 1,000 executive-level and non-executive employees across … More

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How graph databases improve fraud detection

A new generation of fraud detection applications is about to eliminate the shortcomings of the current applications. Combatting fraud is an annoying and expensive hassle for everyone: Credit cardholders don’t want the bother of listening to Muzak at the 800 number of card issuers to report fraudulent charges and then having to change to a…

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Quebec firm gets $160,000 to develop ICS risk framework for energy sector

A Quebec-based consulting engineering firm has been awarded $160,000 to develop a model to help protect industrial control systems (ICS) of Canadian energy companies from cyber attacks.

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Workflow management apps, like Montreal’s Unito, see spike in new signups

COVID-19 has disrupted workflows and processes that are helping run organizations worldwide, and enterprises are turning to SaaS apps like Unito to create clarity out of the chaos.

“A lot of people working remotely have come to realize just how much their workflows relied on spontaneous or in-person conversations. As companies shifted remote because of COVID-19, they lost the desk-side chats, the lunchtime conversations, and the impromptu check-in meetings and then their workflows fell to pieces,” said Marc Boscher, chief executive officer of the Montreal-based workflow management solutions provider company Unito, in an interview with IT World Canada. “Once these gaps became obvious, people began working to address them. In a lot of cases, this meant filling the holes with Zoom calls, but many forward-thinking companies sought out solutions that would allow them to optimize their workflows for asynchronous work and remote work. And that’s where a lot of businesses, especially larger companies, turn to us.”

In the months after the pandemic began, Unito saw a 74 per cent increase in signups among users from companies with at least 10,000 employees.

“That’s because these big companies use a ton of tools and have extremely complex workflows. We help them adapt their workflows by connecting the tools required to complete them, accelerating their transition to remote work,” explained Boscher. 

There are many ways in which workflow management factors into the new psychology of the workplace. It helps align processes, work styles, goals, terminology, and people. It creates psychological safety by removing many of the stressors associated with “the new workplace,” he said. 

“Workflow management smooths out the hardest kind of collaboration in the workplace: cross-functional collaboration. Imagine I told you I’m assembling a project team who barely know each other, have different educations and skills, use different terminology to describe the same thing, are used to different processes, work styles and goals, and use completely different tools. What would you say are the chances they’ll collaborate smoothly, much less deliver the project successfully? Those are the conditions of collaboration when you cross the usual organizational structure. It’s really hard, but it’s also really important,” Boscher explained during an interview. 

A recent IBM study of global C-suite executives titled “COVID-19 and the Future of Businessindicates global executives are prioritizing more intelligent, secure and responsive workflows that are developed using a combination of technologies such as automation, AI and cybersecurity. 

Over the next two years, the study finds prioritization of AI technology will increase by 20 percentage points. Sixty per cent of executives surveyed have accelerated process automation, and many will apply more automation across all business functions, and 76 per cent of executives surveyed plan to prioritize cybersecurity. The study includes input from more than 3,800 C-suite executives in 20 countries and 22 industries. 

The majority of businesses are trying to make their remote work environment similar to their in-office environment. That’s a natural reaction — they are trying to recreate what they knew, what was comfortable, but Boscher says he thinks remote work requires a different approach. Psychologist Kristen Shockley said, “Companies should never just implement telecommuting without changing anything else. They also need to shift their culture and norms to support the new arrangement.” 

Founded in 2015, Unito was created to integrate disparate SaaS applications. “We could transmit data from one tool to another, replicate changes from one tool to another back and forth. It was also very focused on collaboration between teams, for example – the marketing teams working out of Trello or Asana or engineering teams working with tools like JIRA or GitHub,” explained Boscher. “But we discovered along the way that the problem was much more widespread and people, business users in particular, were trying to find a way to organize and visualize the way work was happening in the organization, and then optimize it.”

Using two-way integrations between tools including Trello, Asana, monday.com, Jira, Wrike, ClickUp, GitHub, GitLab, Bitbucket, Teamwork, Basecamp, Zendesk, and HubSpot, developers use the tools they want while offering managers greater visibility into and control over their work.

The company recently launched its new workflow management offering, which Boscher says is a visual way to discover where the work is happening in a team or an organization and in which tool it is happening, understand who’s working with who, and give the team of the organization the ability to automate some of that process workflow and accelerate it through integration.

Unito’s personal plans start at $10 per month for five active users and top out at $20 for 10 users. Companies with 40 to 150 active users will have to pay $250 per month up to $770, respectively. Unito has a 4.5 star rating on Gartner’s GetApp.com, an app discovery platform that compares SaaS products. Some of its bigger competitors in the workflow management arena include Boomi and HubSpot’s PieSync.

The post Workflow management apps, like Montreal's Unito, see spike in new signups first appeared on IT World Canada.

Forewarned is forearmed: The critical importance of threat Intelligence

Botnets, malspam, zero-day vulnerabilities, and remote access trojans: as COVID-19 continues to ramp up the cyber threatscape, and work-from-home vulnerabilities raise new demands, it’s tempting to bury our heads in the sand. The smarter move, however, is to invest in reliable and actionable threat intelligence. The world may have changed dramatically, but knowledge is still…

The post Forewarned is forearmed: The critical importance of threat Intelligence first appeared on IT World Canada.

SecOps teams turn to next-gen automation tools to address security gaps

SOCs across the globe are most concerned with advanced threat detection and are increasingly looking to next-gen automation tools like AI and ML technologies to proactively safeguard the enterprise, Micro Focus reveals. Growing deployment of next-gen tools and capabilities The report’s findings show that over 93 percent of respondents employ AI and ML technologies with the leading goal of improving advanced threat detection capabilities, and that over 92 percent of respondents expect to use or … More

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Most cybersecurity pros believe automation will make their jobs easier

Despite 88% of cybersecurity professionals believing automation will make their jobs easier, younger staffers are more concerned that the technology will replace their roles than their veteran counterparts, according to a research by Exabeam. Overall, satisfaction levels continued a 3-year positive trend, with 96% of respondents indicating they are happy with role and responsibilities and 87% reportedly pleased with salary and earnings. Additionally, there was improvement in gender diversity with female respondents increasing from 9% … More

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Is the skills gap preventing you from executing your enterprise strategy?

As many business leaders look to close the skills gap and cultivate a sustainable workforce amid COVID-19, an IBM Institute for Business Value (IBV) study reveals less than 4 in 10 human resources (HR) executives surveyed report they have the skills needed to achieve their enterprise strategy. COVID-19 exacerbated the skills gap in the enterprise Pre-pandemic research in 2018 found as many as 120 million workers surveyed in the world’s 12 largest economies may need … More

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Need faster application performance? Here are some tips

Graph databases and Field Programmable Gate Arrays (FPGA) can dramatically increase application performance by multiple orders of magnitude to respond to these high expectations and ever more demanding systems.

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Social media causes polarization – so where do we go from here?

The social dilemma described in the recent movie with the same title exists because technology groups think that they are not responsible for the content and data that people put in their applications. We think we can build the technology and let people decide how they will use it.  The truth is we have always…

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